News: surface pen eraser not working

This is usually caused by a drained battery, and in order to fix the problem, simply replace the AAAA battery with a new one and the issue should be resolved. For what its worth I also experienced the same thing. The updating process is quite streamlined in Windows 10, and it will automatically download the missing updates, for the most part.

If not, you could call their support and they'll probably send you a replacement. Given everything you've said, I think you need a new pen. Just wanted to document this for future reference. According to users, sometimes Surface Pen tip won’t work due to certain glitches on your system.

This can occur for a number of reasons, but you can fix the problem simply by removing the pen and pairing it up again with your Surface device. Microsoft Surface is a great device, but many users reported that their Surface Pen tip isn’t working. I showed off the battery to someone and when I put it back together I did it incorrectly. Same issue here, I went through a bunch of fixes with the live chat, but no dice. Many Surface owners reported that sometimes their Pen tip doesn't work. In some cases, there might be a glitch with your pen that is causing the Surface Pen tip not to work.

You'll see 3 small square metal ports for lack of better term.

As you can see, minor glitches with Bluetooth can occur, but in most cases you should be able to fix them simply by unpairing and pairing your pen with your system. It will probably be in the, When the confirmation dialog appears, click, After doing that, wait for a few seconds and right-click the pen again, and choose. This method might work for some users, so you might want to try it out. does not. In some cases, your Surface Pen tip won’t work if other electrical devices are interfering with your touchscreen. I can still draw with the pen tip, and use the eraser button to open one note. Does the cursor show up when you hover the eraser over the screen? A subreddit for the Microsoft Surface family of products. In some cases, you just have to take out the battery and put it back in. During routine pen use in onenote and word 2013, I lost eraser functionality with the new SP4 pen. The erase logo would pop up, but the ink would not disappear. Keep in mind that this is just a workaround, so you might have to repeat it if you shut down your Surface. you need a new pen sadly. This is an unlikely solution, but you can still try it out if you want. Be sure to completely shut down your device. If not, you could call their support and they'll probably send you a replacement. Once the driver is reinstalled, check if the problem is still there. Press question mark to learn the rest of the keyboard shortcuts. That's why I felt like posting here. After logging in you can close it and return to this page. If so, you need to reinstall or replace the AAAA battery. Microsoft support is great. Surprisingly, the eraser is working fine, but the pen won’t write or work at all.

More so, DriverFix is called that way because it can also detect faulty or missing drivers, and replaces them with the latest versions as well. However, you can fix this problem simply by reinstalling the pen driver. However, if you don’t want to download the drivers manually, you can always use third-party solutions such as DriverFix to automatically update all your drivers. But if i try to use the eraser in one note or photoshop, nothing happens. New comments cannot be posted and votes cannot be cast. To check the battery in a Surface Pen, press and hold the eraser button on the end of the stylus for five to seven seconds… The login page will open in a new tab. After doing that, check if the problem is still there. Was having some tearing issues in games, and all in all the surface wasnt for me. You can download the necessary files right from Microsoft’s website.

Your Surface pen will work smoothly again if your system is fully updated, and as far as drivers are concerned, use DriverFix! This post was originally published in October 2018 and has been since revamped and updated in September 2020 for freshness, accuracy, and comprehensiveness. Tried taking battery out and putting back in, but no luck. Several users reported that the Surface pen tip is not working for them at all. Rebooting did not fix the issue, nor did trying to repair the pen, or changing the position of the pen's battery. The pen pairs with the Surface, but it’s unable to write. I thought that at first the spring in the eraser got stuck is some odd position, so I tried depressing the button for a while and clicking it, but nothing brought back the eraser functionality. Windows 10 is a solid operating system, but sometimes issues can occur if you don’t have the latest updates installed. Editor’s Note: This post was originally published in October 2018 and has been since revamped and updated in September 2020 for freshness, accuracy, and comprehensiveness. Sometimes your Surface Pen tip won’t work because of your drivers. After the troubleshooter is finished, check if the problem is still there.

Odd fix, but I hope this helps if you come across a similar problem! Yeah i have a couple stores in the city, ill try to go to one after work tomorrow. Rebooting did not fix the issue, nor did trying to repair the pen, or changing the position of the pen's battery. The pen doesn't need to be paired but the click working tells me that the eraser battery still works, so the eraser should work. The erase logo would pop up, but the ink would not disappear. I've rebooted a couple of times today, no change. To fix the problem, simply move away from these devices and your touchscreen and Surface Pen will start working again. I got it replaced and the problem went away. Hey is this still an issue? Press J to jump to the feed. In addition, you might want to try running the Bluetooth troubleshooter and check if that solves the problem. Anything but ordinary. If you have a store nearby, you could probably just walk in and they'd swap it for a new one on the spot. Yep. Simply press and hold the button for 6 seconds until the light glows. Lastly, the update and repair process is done mainly by the program, and as long as you have an Internet connection, the process can be fully automated as well. This usually isn’t an issue, and in most cases you can fix the problem simply by disabling the pen from Device Manager. Hopefully this helps someone in the future if this problem pops up. This is unlikely, but a handful of users claim that certain devices, such as lamps can interfere with their touchscreen. Inside the pen where the battery goes, there is 2 stickers opposite each other where the circuit meets the top of the pen. I couldn't find anything regarding it on the net. The only thing Bluetooth on the pen does is enable the eraser click.

The best fix is to update the firmware and drivers for your device. Now pair the pen with your PC. SP4, i5, 256 GB. Is your pen bluetooth connected to your SP4 in the first place? However, you might be able to fix those glitches automatically by running the built-in troubleshooter. What a weird fix, though. All Surface Pens are powered by an AAAA battery, and a flat battery could be the reason why the Surface Pen doesn't work. Weird. Please log in again. Install the latest updates, drivers, and firmware, Make sure that other devices aren’t interfering with your touchscreen. Surface Pen issues can cause many problems, and speaking of Surface Pen, here are some common problems that users reported: If Surface Pen tip is not working properly, the issue might be the lack of system updates. Not only is this tool much easier to use, you always know that it will get the driver versions right and that they are always the latest available. After flipping the battery, the problem was fixed. Weird... when I started reading your post I would have thought that your bluetooth had shut off. Open the Settings app and navigate to the Update & … It does when i have the pen tip close. Without resyncing it still worked as a pen, but lost a lot of functionality. Install the latest updates, drivers, and firmware. Given the other features work, i would doubt it be disconnected. If Surface Pro tip is not working properly, you might be able to fix this issue simply by performing a hard reset. If Surface Pen tip is not working, the problem might be a temporary glitch with your system. After updates are installed, check if the problem is still there. Try pulling out the battery of the pen and check the inner barrel. Several users reported that their battery wasn’t properly inserted and that caused the issue to appear. They're sending me a replacement pen for free right now. Exit the UEFI menu and your PC will restart.

The pen doesn't need to be paired but the click working tells me that the eraser battery still works, so the eraser should work. When I put it together incorrectly i had peeled one of the sticker off and folded it onto itself thus one of the "dots" was not making contact.

One of these is prolly sadly damaged prolly. Switching from tablet to desktop mode did nothing. There might be an issue with your drivers, and that could lead to this and many other problems. Just wanted to confirm, had this same problem, tried the fix and it worked. New comments cannot be posted and votes cannot be cast.

Microsoft support is great. While the button functionality worked fine, the eraser would no longer erase. Switching from tablet to desktop mode did nothing. Pair Your Surface Pen to Your Surface. Can't say if it came back because i actually returned the device. If you have a store nearby, you could probably just walk in and they'd swap it for a new one on the spot. Press J to jump to the feed. It makes me wonder if there is something the pen needs the magnet to get calibrated, but that doesn't really make sense so I'm confused. The pen top has 4 contacts, 1 big long one and 3 "dots". Cookies help us deliver our Services. Now wait for a few seconds and screw the pen to power it up. If any updates are available, they will be downloaded automatically and installed as soon as you restart your PC. I pulled it back with a tooth pick and viola, issue solved! If that doesn’t work, perhaps you should try disabling the Intel(R) Precise Touch Device. Press question mark to learn the rest of the keyboard shortcuts. Anything but ordinary. There might be some dust on the contacts of your battery, and that can cause this issue to appear, but by removing and reinserting the battery, the problem should be fixed. Instead, and surprisingly, reattaching the pen to the magnetic strip on the side of the SP4 restored all functionality. It was working yesterday when i played with it. A subreddit for the Microsoft Surface family of products. While the button functionality worked fine, the eraser would no longer erase. By using our Services or clicking I agree, you agree to our use of cookies. Check the Surface Pen's Battery. If your device also acts this way, go ahead and continue reading this article below. Once your device boots, check if the problem with the pen is still there. It was kinda boggling that the SP4 detected the rotated pen by bringing up the eraser icon, but it would not erase. A number of users reported that disabling and enabling Intel(R) Precise Touch Device in Device Manager fixed the problem for them, so be sure to try that. In some cases, you might even have to clean your contacts manually in order to fix the issue. If your Surface Pen is still not working even its LED lights, … This can be a big problem, but there’s a way to fix this issue. After doing that, you just need to pair your pen with Surface once again. 2 Surface Pro 3 Pen Eraser and right-click buttons don’t work Those two buttons are powered by the AAAA battery, if there is a problem with the AAAA battery, you should also have problems with the pen writes as well. In addition to replacing the battery, be sure to check if your battery isn’t inserted upside down.

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